About this task
Use this feature to trace a malicious call. Activating Malicious Call Tracing (MCT Act) alerts a controller to begin call tracing and provide information for reporting this call. This feature is available only if your administrator has set up the phone system to trace and track malicious calls and there is an attendant or controlling user to oversee the trace.
Procedure
1. During an active call, access the Features menu.
2. To start a trace, scroll to Malicious call trace, and press one of the following:
• Select
• Corresponding line button
An alerting tone or flashing LED signifies the trace is active. Hanging up deactivates MCT Act.
Important: Some countries, states, and localities have laws that determine if and under what circumstances you can use Malicious Call Trace . Before using the Malicious Call Trace feature, you must understand and comply with these laws.