If the administrator has configured the Team Button feature for your phone, you can monitor another phone to: • See if the monitored phone redirects calls to another phone.
• See if the monitored phone has an active call.
• Answer any of the calls that are ringing on the monitored phone.
• Make a speed dial call to the monitored phone by pressing the Team Button softkey when the monitored phone does not have an active call.
• Transfer an active call to the monitored phone by pressing the Team Button softkey.
The call redirection feature, SAC, CFWD, or ECF, might be active on the monitored phone. The monitoring phone can override call redirection when speed dialing or transferring an active call to the monitored phone. The override feature ensures that the call made to the monitored phone rings on the monitored phone and is not routed to the redirected number.
To override call redirection, the administrator must configure on SMGR:
• The monitored phone setting that enables the monitoring phone to override call redirection directly or through a choice provided to the user.
• The monitoring phone setting that enables the phone to override the call redirection feature that is active on a monitored phone.
For more information to set the overriding permission on SMGR, see Administering Avaya Aura® System Manager.
Answering an active call on a monitored extension
Procedure
1. Go to the Features screen.
2. Scroll to choose the monitored extension for which you want to answer the incoming call.
3. Press one of the following twice:
• Select
• OK
Viewing the status of monitored stations
Procedure
1. Go to the Features screen.
2. Scroll to view the status of the required monitored extension.
Note: The Team button screen remains active till you close the screen. Speed dialing to a monitored extension
Before you begin
Ensure that the monitored phone to which you make the call is in an idle state.
About this task
Use this task to make a call to a monitored phone. If the monitored phone has an active call redirection feature and you can override the feature, the monitored phone rings for 30 seconds. If no one answers the call during this time, the system redirects the call to the redirected number.
Procedure
1. Go to the Features screen.
2. Scroll to choose the monitored phone that you want to call.
3. Press one of the following twice:
• Select
• OK
Result
The phone makes a call to the monitored extension.
Transferring a call to a monitored phone
About this task
Use this procedure to transfer an active call to a monitored phone. If the monitored phone has an active call redirection feature and you can override the feature, the monitored phone rings for 30 seconds. If no one answers the call during this time, the system redirects the call to the redirected number.
Before you begin
You must be on an active call.
Procedure
1. Go to the Features screen.
2. Scroll to choose the monitored phone to which you want to transfer the active call and press one of the following:
• Select
• OK
The system puts the active call on hold and rings the monitored phone.
Monitoring other extensions at a glance
About this task
Use this procedure to monitor phones for others. You can see whether an extension you cover is idle or busy at a glance. Extensions you can monitor with busy indicators show the word Busy next to the extension number.
Before you begin
Ensure that the feature is activated by the administrator.
Procedure
1. From the Phone screen, scroll to the System Numbers.
2. If necessary, scroll to the line button for the extension you want to check. If that extension is in use, the Busy Indicator displays next to the Busy.