Status Letters


The top lines of the display can include the following status letters:

B = Barred
A B is shown on your phone's display when the system administrator has prohibited you from making outgoing calls. You will only be able to make internal calls when your status is set to Barred.

D = Diverting (Forwarding) Calls
A D is shown after your extension name on the phone's idle display when you have forward unconditional enabled.

G = Group Member (In Group)
A G is shown after your extension name on the phone's idle display when you have been configured as a member of a hunt group and your membership is enabled. With this status active, you may receive calls targeted to the hunt group.

N = No Calls (Do Not Disturb)
An N is shown after your extension name on the phone's idle display when you have do not disturb enabled.

O = Out of Service
When a group is set to night service mode, all members of that group retain an 'out of service' status indicated by an O on the idle display.  Calls are diverted to the group's fallback, if set. Otherwise, the calls are sent to voicemail (if available).

R = Resilience
An R on the phone display indicates that your phone is working in resilience mode. This is used when there may have been a problem with the telephone system to which your phone was registered and so another system is currently providing support for your phone. In this mode, some features may not be available and calls may be routed differently.

S = System Alarm
If you are configured as a system administrator, an S in the phone's display indicates a system alarm.

T = Twinned
A T is shown after your extension name on the phone's idle display if it is internally twinned with your phone. Calls to you will alert on both phones and can be answered by you at either phone.

! = Cannot retrieve user settings
An ! is shown if the telephone system at which you have logged in could not contact the telephone system that stores your user settings. If this happens it limits the telephone functions, including making and receiving calls, that you can use. Contact your system administrator.

Did you find this article useful?

  • Avaya 9504

    The IP Office supports the 9504 telephone. 9400 Series and 9500 Series phones are physically ide...
  • Appearance Buttons

    Appearance buttons are used to represent calls made and received by you and other users on the telep...
  • Call Appearance Buttons

    Call appearance buttons are used to display calls to and from your phone. By having several call app...
  • Bridged Appearance Buttons

    A bridged appearance button shows the state of one of another user's call appearance buttons. It can...
  • Network

    Several telephone systems can be connected together to form a network. Depending on the type of syst...