Handling Outgoing Calls


Making a call by using the dial mode
About this task
Use this procedure to make a call without lifting the handset or pressing Speaker.
 
     Before you begin
     Set the dialing mode on the phone to Auto or Manual.
 
     Procedure
          • If the dial mode is set to Auto, dial the required number of digits.
            The phone initiates the call when the inter digit timer times out.
          • If the dial mode is set to Manual, dial the number and press the Call softkey.


Related links
Setting the dialing mode 

Making a call without using the dial mode

     Procedure
           1. Lift the handset or press Speaker.
           2. Dial the number.
               The phone starts a call when the inter digit timer times out.

Redialing a number
Before you begin
Ensure that the call history is not empty.

     Procedure
          
1. Press Redial.
               The phone dials the most recent dialed number.
           2. For a redial list, scroll to the number, and press one of the following: 
                  • Call
                  • OK


Related links
Setting redial options

Making a call using speed dial
Before you begin
Assign speed dial numbers to your contacts.

     Procedure
           Press and hold the dial pad key assigned to the number you want to call.

Related links
Assigning Speed Dial entries


Making a call from the local Сontacts list

     Procedure
           1. Press Contacts.
           2. Scroll to the contact you want to call.
           3. (Optional) Press Search, and press the digits on the dial pad that correspond to the letters of the name of the person you want to call.

For example, press 76484 to search for someone whose name is Smith.

           4. Press one of the following:
                  • Call
                  • OK


Making a call from the corporate database Сontacts list
About this task 
Use this procedure to make a call from the corporate database Сontacts list. This feature is only available in the Avaya Aura® environment.

          Procedure
               1. Press Contacts.
               2. Press Search.
               3. Enter the digits on the dial pad that correspond to the name of the person you want to call.
               4. Press Search again. The phone displays the contact saved in the corporate database.
               5. Press one of the following:
                    • Call
                    • OK

Making an international call

          Procedure
               1. Press and hold the 0 key to enter the plus sign (+).
               2. Dial the number that you want to call.

Emergency call
Emergency calling is used to connect to a preset emergency services number. The emergency service number is configured by the administrator.

You can make an emergency call from the following screens:
               • Status screen
               • Lock screen

In IP Office environment, you can make an emergency call only when you are logged in to your phone.
If your system administrator configures emergency calling for your phone, the Phone screen displays the Emerg softkey.
Otherwise, the Recents softkey replaces the Emerg softkey. Using the Emerg softkey, you can dial only the number that is given the highest priority by the system administrator.
Alternatively, you can dial the emergency numbers by using the dial pad in the following cases:
               • The Emerg softkey is unavailable.
               • The Emerg softkey is available.
You want to call an emergency number that is not the highest priority number set by the system administrator.
In an IP Office environment, the Emerg softkey is not available. You must dial the emergency number by using the dial pad.

Making an emergency call
Before you begin
     Ensure that the feature is activated by the administrator.

          Procedure
          Do one of the following:
               • On the Phone screen, press the Emerg softkey, and again press Emerg when the phone prompts you for confirmation.
               • Dial the emergency number by using the dial pad.

Answering a call
About this task
Use this procedure to answer a call. When you receive a call, the phone does the following:

               • Generates audio visual alerts.
               • Displays the caller’s name or number.

          Procedure
          Do one of the following:
               • Lift the handset.
               • Press Speaker.
               • Press OK.
               • Press the Answer softkey. Answering a call when on another call Procedure Press one of the following:
               • The Answer softkey
               • OK
The phone puts the first call on hold and moves to the second call.

Ignoring a call
About this task
Use this procedure to ignore an incoming call alert. If you ignore a call while you are on a call, you can use the Up and Down Arrow keys to select the call and then answer the call.

          Procedure
          On the Incoming phone screen, press Ignore softkey.
          The phone turns off the audio alert. 

Did you find this article useful?

  • Phone Overview

    The Avaya J169/J179 IP Phone is a SIP-based phone, intended to be used for business communications. ...
  • Loggin In Your Phone

    Logging in to your phoneBefore you begin Ensure that your administrator assigns you with the extensi...
  • Locking and Unlocking the Phone

    About this taskUse this procedure to lock your phone to prevent the use of the phone when you are aw...
  • Logging Out of Phone

    Procedure     1. Press Main menu.      2. Scroll to Applications, and ...
  • Navigation

    Main Menu         Note:           The icons of Ava...