With the Call Transfer feature, you can transfer your call to another destination number.
Types of Call Transfer are:
• Attended transfer: To put an active call on hold and establish a second call with the call transfer recipient before transferring the call.
• Unattended transfer: To transfer an active call without establishing a call with the call-transfer recipient.
• Blind transfer: To transfer an active call to an attended or unattended call-transfer recipient.
Making an attended transfer
About this task
Use this procedure to hold an active call and establish a second call with the call-transfer recipient before transferring the call.
Procedure
1. While on an active call, press Transfer. The phone displays the Enter transfer destination screen.
2. Do one of the following:
• Dial the number to which you want to transfer the call.
• If the recipient’s call is on hold, press Held call.
• Call the person from the Contacts or Recents.
The first call is put on hold, and the recipient’s phone starts ringing.
3. After the recipient answers your call, press Complete. The phone transfers the call to the selected number.
Making an unattended transfer
About this task
Use this procedure to transfer an active call without establishing a call with the call-transfer recipient.
Procedure
1. While on a call, press Transfer.
The phone displays the Enter transfer destination screen.
2. Do one of the following:
• Dial the number to which you want to transfer the call.
• If the recipient’s call is on hold, press Held call.
• Call the person from the Contacts or Recents.
The first call is put on hold, and the recipient’s phone starts ringing.
3. Press Complete.
The phone transfers the call to the selected number.
Making a blind transfer
About this task
Use this procedure to transfer an active call to an attended or unattended call-transfer recipient.
Before you begin
Ensure that the blind transfer feature is activated by your administrator.
Procedure
1. While on a call, press Transfer.
The phone displays the Enter transfer destination screen.
2. Do one of the following:
• Dial the number to which you want to transfer the call.
• If the recipient’s call is on hold, press Held call.
• Call the person from the Contacts or Recents.
3. To immediately transfer a call, press Now.
The call-transfer recipient’s phone starts ringing, and the phone transfers the first call to the recipient.
4. To transfer a call to an attended recipient, do the following:
a. Press Talk.
The first call is put on hold, and the call-transfer recipient’s phone starts ringing.
b. After the recipient answers your call, press Complete.