Call Forward
With the Call Forward feature, you can divert incoming calls to another number. The phone supports the following Call Forward types:
• Call Forward: Forwards all incoming calls to another number.
• Call Forward Busy: Forwards incoming calls to another number if you are on a call.
• Call Forward No Answer: Forwards incoming calls that you do not answer within a stipulated time to another number.
Forwarding a call to another extension
About this task
Use this procedure to forward incoming calls to a specified number.
In the IP Office environment, this feature is supported using short code dialing. Contact your system administrator for the list of short codes.
Before you begin
Ensure that the feature is activated by your administrator.
Procedure
1. Press Main Menu.
2. Scroll to Features, and press Select.
3. To enable Call Forward feature, scroll to one of the following options:
• Call Fwd
• Call Forward-Busy
• Call Forward-No Answer
4. Press one of the following:
• Select
• OK
5. In the Destination field, enter the number where you want to forward the incoming calls.
6. Press one of the following:
• Save
• OK
The phone generates a confirmation tone and returns to the Features menu.
7. To disable any of the Call Forward feature, go to the respective screen and press one of the following:
• Select
• OK
Setting enhanced call forwarding
About this task
You can use this feature to forward the incoming calls on your phone to various destination numbers based on call type and call state.
Before you begin
Ensure the feature is activated by the administrator.
Procedure
1. Press Main Menu.
2. Scroll to Features, and press Select.
3. Scroll to Enhanced Call Forward, and press one of the following:
• Select
• OK
• Corresponding line button
4. Select the required rules from the following list, and enter the corresponding numbers.
• Forward all calls:
- Internal [Enter Number]
- External [Enter Number]
• Forward when busy:
- Internal [Enter Number]
- External [Enter Number]
• Forward when no answer:
- Internal [Enter Number]
- External [Enter Number]
If you have configured a number for any of the rules, the phone displays that number in place of the text Enter Number.
5. Press one of the following:
• Save
• OK
Editing a rule for enhanced call forwarding
Before you begin
Ensure that the Enhanced Call Forward feature is activated by your administrator.
Procedure
1. Press Main Menu.
2. Scroll to Features, and press Select.
3. Scroll to Enhanced Call Forward, and press one of the following:
• Select
• OK
• Corresponding line button
4. Select the rule that you want to edit and press Edit.
5. Enter the destination number. 6. Press one of the following:
• Save
• OK
Turning off rules for enhanced call forwarding
Before you begin
Ensure that the Enhanced Call Forward feature is activated by your administrator.
Procedure
1. Press Main Menu.
2. Scroll to Features, and press Select.
3. Scroll to Enhanced Call Forward, and press one of the following:
• Select
• OK
• Corresponding line button
4. To turn off a rule, select the rule, and press Turn off.
5. To turn off all rules, press All off.
6. Press one of the following:
• Save
• OK